Help centre
Help Centre
Curious how the rewards work? Tap a question to open the answer.
Every wager earns loyalty points that lift you through the tiers, from Bronze to Diamond. Higher tiers unlock bigger weekly reloads, better cashback rates, faster withdrawals and, at the top, a personal host.
Spin Rally is our weekly slot tournament. Qualifying spins on the featured games earn leaderboard points, standings update live, and the top players share a prize pool of cash and free spins. It is free to enter.
Three ways: 15% Daily Cashback up to £340, a 10% weekly Cashback Bonus up to £425, and 25% Live Cashback up to £170 on live tables. Rates rise as you climb the VIP tiers.
Yes. New players get a 100% match on the first deposit up to £425 plus 200 free spins, released 20 a day over ten days. The rewards and VIP points start stacking from there.
Welcome bonus funds and free spin winnings clear at 35x within 21 days. Cashback is far lighter, with Live Cashback needing just 1x. Every offer shows its terms before you opt in.
Opt in and top up to claim the Weekly Reload (60 free spins), the Weekly Reload Bonus (70% up to £425) or the Weekend Reload Bonus (£680 + 80 free spins). Your tier decides which reloads you unlock.
Crypto usually clears in under an hour, e-wallets same day, and cards or bank transfer in one to three working days. Higher VIP tiers get priority processing. First cashout needs ID verification.
Keep playing and your tier holds. Extended inactivity can see your tier drift down over time, so a little regular play keeps your perks where they are.
Set deposit, loss and session limits, take a time-out or self-exclude from your account. Support is available through BeGambleAware, GamCare and GAMSTOP at any time.